Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of The Elwood Sisters Montville.
By accessing our website and placing an order, you agree to the terms outlined below.
1. Applicability
These Terms & Conditions apply to all offers, orders, and agreements made through the website of The Elwood Sisters Montville.
By placing an order, the customer confirms acceptance of these Terms & Conditions.
2. Product Information
We make every effort to ensure that all product descriptions, images, pricing, and other information displayed on our website are accurate and up to date.
However, minor variations, typographical errors, or inaccuracies may occasionally occur. The Elwood Sisters Montville reserves the right to correct any errors or update information at any time without prior notice.
3. Orders & Payment
Orders are processed only after full payment has been received.
Available payment methods may vary depending on the customer’s country or region. Customers are responsible for ensuring that their selected payment method is supported in their location.
In the event of suspected fraud or unauthorized activity, we reserve the right to cancel or refuse an order.
4. Processing & Delivery
- Processing time: 1–3 business days
- Estimated shipping time: 3–7 business days depending on destination
- Orders are shipped directly from our international fulfillment partners
Delivery times are estimates and may vary due to customs procedures, carrier delays, seasonal demand, or circumstances beyond our control.
For international shipments, customs duties, import taxes, or additional fees may apply depending on the destination country. These charges are determined by local customs authorities and remain the responsibility of the customer where applicable.
5. Returns & Cancellations
Please refer to our separate Return Policy for full information regarding returns, refunds, and cancellations.
6. Liability
The Elwood Sisters Montville is not liable for lost, stolen, or delayed packages once tracking information confirms successful delivery to the address provided by the customer.
Customers are responsible for providing accurate shipping information at checkout. We cannot be held responsible for delivery issues caused by incorrect or incomplete address details.
7. Intellectual Property
All content displayed on this website, including but not limited to text, images, logos, branding, graphics, and design elements, is the property of The Elwood Sisters Montville and may not be copied, reproduced, or used without prior written permission.
8. Complaints Procedure
Any complaints or concerns regarding our products or services may be submitted via email to:
info@theelwoodsisters-montville.com
We aim to respond to all inquiries within 5 business days.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands.
Any disputes arising from or related to these Terms & Conditions shall be submitted to the competent court within the Netherlands.